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Crutchfield

Crutchfield Store Details
234 226 customers have rated this store since mai 1996

 
9.5
See all ratings
All Ratings
  • 9.6 On-time delivery - Product arrived when expected
  • 9.5 Overall satisfaction
  • 9.1 Selection of products - Types of products available
  • 9.1 Variety of shipping options
  • 9.6 Order tracking
  • 9.5 Availability of product you wanted
  • 9.4 Customer support
  • 9.3 Clarity of product information
  • 9.6 Shipping charges
  • 9.7 Charges stated clearly before order submission
  • 8.7 Prices relative to other online merchants
  • 9.2 Ease of finding what you are looking for
  • 9.0 Overall look and design of site
  • 9.4 Product met expectations
  • 9.4 Would shop here again
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and most orders come with free tech support. Read customer reviews
Contact Information
Physical Address: 1 Crutchfield Park
Charlottesville VA 22911
UNITED STATES
Customer Service: Tel: (800) 955-9091
Fax: (434) 817-1010
Email: advisors@Crutchfield.com
Web site: http://www.crutchfield.com/
Features & Services

Ordering Methods
Order phone number: (888) 955-6000
Toll-free order phone number: (888) 955-6000
Order fax number: (434) 817-1010
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
626 Reviews TotalReviews 1 - 10 of about 626
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4., Clarity of product information
  • 4., Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by NurseBird, dimanche 5 février 2012 06:52
I felt that your company handled my needs to the letter, not only did I receive the car radio that I needed, I also got the kit to fit the radio that I was looking for at a great price along with instructions for installing (if I wanted to). I am very satisfied and glad that Best Buy recommended your company to me.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4., Clarity of product information
  • 4., Selection of products - Types of products available
  • 4., Ease of finding what you are looking for
  • 4., Overall look and design of site
by Gary B., dimanche 5 février 2012 03:55
They know their products and seem to do their best in making sure that the customer is glad they purchased from them.
I think that they are an excellent company to deal with, they know their products.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
by Back2BAT, dimanche 5 février 2012 03:07
Would not hesitate to order another product!
Good price. Everything feels straight forward. We will see how long it takes to arrive, hopefully in good condition!
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4., Customer support
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4., Would shop here again
  • 4., Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 4., Ease of finding what you are looking for
dimanche 5 février 2012 01:35

Looking forward to receiving your catalog.
  • 4., Order tracking
  • 2., Availability of product you wanted
  • 4., Customer support
  • 4., Overall satisfaction
  • 1., Product met expectations
  • 4., On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 5.0 Shipping charges
  • 2., Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
samedi 4 février 2012 23:29

Duke was extremely helpful in finding a simple automotive DVD player for me. I had spent 3 hours on the Internet looking for a particular type, he found it in a couple of minutes. I was very impressed with your service and part availability. Thanks, I'll be back! Kent Ziebold in San Diego County.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 1., Clarity of product information
by NewFan, samedi 4 février 2012 22:33
I was extremely pleased with the price nad service in purchasing a car audio system through Crutchfield. Much better customer support and knowledge than prior purchases I made at a big box electronice store.
Ordered CD Radio for my 2000 Mazda Protege through Crutchfield by inputting my car info. Received radio and installation kit timely, but needed parts failed to mention the Mazda In-dash Receiver Kit was required - Part No. 142MA1537. Only discovered thsi when trying to install the radio. Had to order thsi part now to complete installation.
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
samedi 4 février 2012 20:44

  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4., Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4., Overall look and design of site
  • 4., Ease of finding what you are looking for
samedi 4 février 2012 19:33

  • 4., Order tracking
  • 4., Availability of product you wanted
  • 4., Would shop here again
  • 4., Overall satisfaction
  • 4., Product met expectations
  • 4., On-time delivery - Product arrived when expected
  • 4., Clarity of product information
  • 4., Selection of products - Types of products available
  • 4., Overall look and design of site
  • 4., Ease of finding what you are looking for
samedi 4 février 2012 19:25

  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Andy, samedi 4 février 2012 18:51
Very well organized website
Great job with the website. this is the only place in the world where i can find exactly what i need for the exact car i have! thank you!
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